Shipping policy

Welcome to Ajhairpalace! We are committed to providing our customers with the best shopping experience, which includes reliable and timely delivery of all our products. Please review our shipping policy below:

Shipping Information

  • Delivery Time: All orders are processed and shipped within 1-2 business days. Our standard delivery time is 3-7 business days from the date of shipment.
  • Shipping Cost: 
  • For USA (Domestic) Economy$300.00 and up  (5 to 8 business days) Free
    Economy 0lb–5lb (5 to 8) business days
    $4.90 USD
    Economy5lb–70lb (5 to 8) business days
    $19.90 USD
    Standard0lb–1lb (3 to 4) business days
    $6.90 USD
    Standard1lb–5lb (3 to 4) business days
    $9.90 USD
    For International: DHL Express, Rates may calculated at checkout. 
  • Shipping Carrier: We use reputable carriers to ensure your order arrives safely and on time. The specific carrier may vary based on your location and order size.

Order Processing

  • Order Confirmation: Once your order is placed, you will receive an order confirmation email. This email will include your order details and an estimated delivery date.
  • Order Tracking: After your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.

Delivery Issues

  • Delayed Shipments: While we strive to ensure timely delivery, unforeseen circumstances such as weather conditions, carrier delays, or other factors may impact delivery times. If your order is significantly delayed, please contact our customer service team for assistance.
  • Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us immediately. We will work with the carrier to resolve the issue and ensure you receive your order or a replacement as quickly as possible.

Contact Us

For any questions or concerns regarding your order or our shipping policy, please reach out to our customer service team at:

  • Email: cruellachanel@gmail.com
  • Customer Service Hours: Monday to Friday, 9:00 AM - 5:00 PM (EST)

Thank you for shopping with Ajhairpalace. We appreciate your business and look forward to serving you again!

Ajhairpalace Team